Returns & Exchanges Policy

At California Garment, we want you to be completely satisfied with your purchase. We stand behind the quality and craftsmanship of our eco-conscious collection and strive to make your shopping experience effortless and enjoyable. If for any reason you are not happy with your order, we have outlined our return and exchange policy below to assist you.

Eligibility

We accept returns for unworn, unwashed, and unaltered items with all original tags attached. To be eligible for a return or exchange, items must be in their original condition and packaging. This ensures that we can continue to offer high-quality products to our customers.

Timeframe

You have a specific number of days from the date you receive your order to initiate a return or exchange. We recommend that you inspect your items as soon as they arrive to ensure they meet your expectations. If you need to return or exchange an item, please do so within this timeframe to avoid any delays.

How to Initiate a Return or Exchange

To start the return or exchange process, please log in to your account on our website. Navigate to your order history and select the items you wish to return or exchange. Follow the on-screen instructions to generate your return label and confirmation. If you do not have an account, you may use the guest order lookup feature to access your purchase.

Refunds

Once we receive your returned items and confirm they meet our eligibility criteria, we will process your refund. Please allow a few business days for the refund to be reflected in your original payment method. You will receive an email notification once your refund has been processed.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same steps as a return. We recommend placing a new order for the desired item while returning the original to ensure availability, as our collection is curated and items may sell out quickly.

Final Sale Items

Please note that certain items may be marked as final sale and are not eligible for return or exchange. This includes items that are specifically labeled as such on our website or in our promotional materials. We recommend reviewing the product details carefully before purchasing final sale items.

Sustainability Commitment

As a brand dedicated to sustainability, we encourage you to make thoughtful choices when shopping. By minimizing returns and exchanges, we can all contribute to reducing our carbon footprint and waste. We appreciate your support in our mission to create a more sustainable fashion industry.

Contact Us

If you have any questions about our returns and exchanges policy or need assistance with your order, please do not hesitate to contact our customer service team through our website. We are here to help and look forward to ensuring you are completely satisfied with your California Garment experience.